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Contact Information
Address:
East Angel Harbor Hats
4342 Grote Rd
Clayton, WA 99110
Phone:
509-233-8007
Email Me:
darna@eastangelharbor.com
Other Information for Int'l Buyers:
I no longer accept personal checks, but you may pay via MO
or Cashiers Checks or Western Union.
I accept credit card information for American Express,
MasterCard, Visa and Discover over the phone! (Only USA
transactions!)
***INTERNATIONAL BUYERS: Payment must be made by Paypal or
Western Union.
***INTERNATIONAL buyers: Please remember that you will
have customs (import) fees when you buy from the USA. Be
sure to check in advance of your purchase with your local
customs office to find out what these costs will be.
Click
on the link below
to take you back to the home page
Darna
darna@eastangelharbor.com
Copyright 2006 Darna Michie
WEBPAGE updated
January 1, 2012
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TERMS of SALE
NO REFUND on special orders.
NO REFUND on hats that have been resized to fit larger or if
sizer has been added to make it smaller
NO REFUND on hats with tags
removed.
NO
REFUND
on Express Shipments.
NO
REFUND
on
Lay-a-way.
Lay-a-way is 1/2 down and 1/2 due in 30 days on 1 hat
1/4 down and 3 equal payments due in 90 days for 2 or more
hats.
Restocking Fee:
20% re-stocking fee on all returned items. If you have any
questions about an item, please email me before purchasing.
If you use a CC there's an
additional charge of the fees by Propay. They do not refund the
fees to me.
East Angel Harbor's Return Policy is designed to help ensure
a smooth, enjoyable buying experience.
***Shipping/Handling/Insurance Policy:
All packages are shipped via FedEx unless other arrangements
are made.
Procedure for returns:
1. If you are not pleased with your purchase, simply contact
me by email or phone within 48 hours of delivery of your
item to arrange for its return and a refund of the purchase
price, less a restocking fee/cc fees. I will acknowledge your return
request with a RA# (return authorization number).
2. You must ship the item back to me within 48 hours of
receiving your RA#:
The item must be returned in its
original packaging and insured for its purchase price, and
it must be received in the same condition as when it was
shipped to you with the shop's tags and identifying marks
intact.
3. The buyer pays for return shipping and insurance.
After I verify that the returned item is as originally sent,
I will issue refund (minus 20% restocking fee/cc fees) within 48
hours.
DAMAGED SHIPMENT PROCEDURE
1. Please do not return items damaged in shipment, as doing
so will void the shipping insurance.
All shipments will be insured. If a buyer requests that an
item not be shipped insured, in writing, the shop owner is
then not responsible for loss or damage to that item in
shipping.
2. To begin the process, please contact me and alert me to
the damage.
3. Claims should be made through the original shipping
agent. Guidelines for insurance claims vary by carrier so
please check with the carrier for specific instructions.
Be sure to retain all original packaging as well as all
pieces of the damaged item, as the shipping agent will
request to examine them.
3. In the event that you, the recipient, file the claim, I
will provide you with the necessary insurance information.
For information on filing an insurance claim through the
following carriers, visit:
United States Postal Service: http://www.usps.com
United Parcel Service: http://www.ups.com
Federal Express: http://www.fedex.com
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